ION has developed the unique WSS; an indigenous multi-purpose comprehensive online call/request tracking system which performs organizing, managing and tracking of all information and work flow, on 24X7 bases, to global clients. It focuses on planning as well as completion of projects. Also, it assures internal project monitoring and follow-up, with built-in systems for sending e-mails, storing documents, logging calls, assigning task, dynamic data report generation, invoice and bill generation, and easy navigation. Clients can track on urgent call/task either through email or SMS, be anywhere in the world. It provides security based on company and role, and easy to copy one role.

Salient features

• Intuitive user interface
• Online processing and logging of calls
• Customer auto email alerts
• Dynamic call tracking
• Rich imbedded ability of dynamic report generation
• Global accessibility
• Back ground execution of code on powerful IIS based service