ION offers a unique ‘plug-and-play’ offshore model, enabling clients to instantly establish their own team in India.

Some of the services offered from the Solution Center in India are:

Offshore Offices

ION Offshore-Office is a concept which includes:

Infrastructure:

• Complete physical infrastructure
  
  
• Accounting & Legal assistance
  
  
• Support Desk
  
  
• HR functions
  
  
• Resource allocation
  

For the purpose of strategic alliances, ION offers an opportunity to avail its ‘plug and start facility’ to the companies intending to establish themselves in India, without any hassle. This ensures for the low cost of investment, i.e. cost efficiencies; expansive technology transfers; increased flexibility and security for the new entrants in Indian markets.

Software Development

‘ION Solutions’ specializes in the DEVELOPMENT area for:

• Dot Net

  The Dot Net team has achieved successful development of several world class software solutions, especially in the area of support and monitoring systems.
   

• JDEdwards

The JD-Edwards team has been working offshore for some of the largest Nordic projects, and has successfully delivered more than 1200 hours monthly output for the last year.

Advance Product Support (APS)

APS is a specialized support service dedicated for the maintenance of ERP services, such as:

• Master Data
  
  
• Technical support
  
  
• Data Maintenance
  
  
• Monitoring and maintaining systems

ION follows an extremely adaptive approach matching the clients’ customizable requirements.

Other Offshore Services

Generally these services are offered apart from the key deliverables of ION.

• Contact Center
• Accounting
• Document Handling
• Others

Clients:

• Zalaris
  
  
• Teekay
  
  
• Norman
  
  
• ErgoGroup
  
  
• Catalyst One
  
  
• HR Manager
  


• Yamanu



• Norsonic

Offshore Support

Offshore Support is a part of the Off-shore delivery concept. It offers 24X7 support services for offshore offices. For this our ‘Client and Support Management’ department is responsible for all types of communication related to the work and its progress between the clients and respective teams to which the work is assigned.

Services:

This includes services like:

• Monitoring for clientele servers, database, and more.
• Advanced Product Services (APS).
• Acting as a liaison between the Clients and Development, technical teams.
• Handling Cliental support before or/and after OST official hours.
• Handling 100% Offshore Support for some clients.
• Supervising JDE, CNC and development issues.