ION has been successfully providing support to its clients around the globe, on 24X7-bases.

• Client & Support Management Services
  
  
• IT – Infrastructure Maintenance Services
  
  
• CNC Services/ JDEdwards
  
  
• DBA Services
  
  
• JDE Services
  
  

Client & Support Management Services:

This department is a single point of contact for all types of communication between clients and ION; acts as a resource that enables ION to better serve its customers.

Service provided:

• Advanced Product Services
  
  
• Data Maintenance
  
  
• Technical support
  
  
• Archiving
  
  
• Monitoring
  
  
• Reporting
  
  
• Support management (Third line support)
  
  
• Support application tools (WSS)
  
  

IT – Infrastructure Maintenance Services:

This is an internal support and services department that provides the list of services to internal users of ION.

Service provided:

• Maintain ION’s internal computer network – LAN and WAN connectivity
  
  
• Maintain Servers, Firewall, Switches & Routers, and other network devices.
   
• Configure & Maintain application servers (SQL Server, IIS, Exchange Server, Blackberry Server, etc.)
  
  
• Install and configure various applications on different computers.
   
• Take back-up of critical data on daily and weekly basis, and much more.
  
  
• Co-ordinating with the ISP for maintaining the leased line connectivity and troubleshoot it in case of an issue.
   
• Updating and implementing the IT-Security policies.
  
  
• Maintaining Ion’s internal computer network – LAN and WAN connectivity
   
• Maintaining Servers, Firewall, Switches & Routers, and other network devices.
  
  
• Configure & Maintain application servers (SQL Server, IIS, Exchange Server, Blackberry Server, etc.)
   
• Install and configure various applications on different computers.
  
  
• Taking back-up of critical data on daily, weekly and monthly basis.
   
• Maintaining the Software and Hardware assets inventories
  
  
• Troubleshooting issues related to desktops, laptops, servers and other IT assets.
   
• Analysing the Hardware & Software requirements of the organization and sending requisition's for purchase of new product/services when required.
  
  
• Co-ordinating with various vendors regarding the technical aspects of any requisition
   

CNC Services:

This department is dedicated for clients. It provides support at normal hours as well as services on-demand.

Service provided:

• Install, Maintain and configure Peoplesoft Enterprise One and JDEdwards One World
  
  
• Build, Deploy and Troubleshoot Full and Update Packages, internally and for all client installations.
   
• Install ESU/ASU on different client releases
  
  
• Configure and troubleshoot technical issues related to Peoplesoft database and database connectivity.
   
• Install, configure and maintain Peoplesoft Enterprise One Web Environment. Which include JAS , Webportal and Websphere Server.
  
  
• Install and configure applications on Peoplesoft.
   
• Maintain data related to projects of Peoplesoft.
  
  
• Troubleshoot the application module of Peoplesoft
   
• Troubleshooting Technical issues related to Peoplesoft .
  
  
• configure and troubleshoot security setup for Peoplesoft application's
   
• Assigning of CNC tasks and activities from time to time.
  
  
• Daily Service Call troubleshooting.
   
• Advance product support
  
  
• Scheduled and on-Demand Deployments.
   
• Work on call assigned on WSS.
  
  
• Carrying out Bergesen monitoring and reporting the weekly status of the reporting to the management
   

DBA Services:

This department provides services to internal and external clients for database administration and troubleshooting.

Service provided:

• Understand business processes, required to provide application support
  
  
• Support applications by maintaining close liaison with vendor and application users
   
• Support applications by maintaining close liaison with vendor and application users
  
  
• Coordinate with vendor and application users updates and patches.
   
• Provide expert support for application maintenance, modification and enhancement
  
  
• Install, configure, upgrade software: server, tools, applications
   
• Monitor, tune, size, backup, recover, analyze, defrag, migrate
  
  
• Design and implement backup methods and disaster recovery strategies
   
• Design and implement DB security, user management
  
  
• SQL and PL/SQL: scripts, triggers, procedures, packages, automation projects
   
• High availability, 24X7, clusters, replication, standby database, RMAN
  
  
• Design/ Model DB structures
   
• Provide support to developers w.r.t tuning DB and apps
  
  
• Monitor DB growth and provide planning for apps expansion
   
• Migrate DB between software versions, platforms, DB products
  
  
• Identify and maintain documentation for new and modified application/technical support procedures
   
• Any other task as assigned by the clients
  
  
• Assist other teams in handling any issues relating to Database.
   
• Helping & guiding the development team in designing database for new application's and projects
  

JDE Services:

This department provides various service to the clients on development, upgrades and retrofitting work, functional and technical consultant. ION has been providing JDE Enterprise One consulting service to the clientele-companies across the world in the areas of insurance, shipping, manufacturing and retail sector.

Service provided:

• Development
  
  
• Batch Applications, Interactive Applications, Business functions, TDA, RDA, Data Structures, Processing options.
   
• Integration with the third parties
  
  
• Technical and Functional Upgrade
   
• Technical and functional consulting Complete Functional consultancy for JDE.
  
  
• Full range of development services ranging forms, VB, Interface, Third party interface and COM objects.
   
• Application development and Functional consultancy in various business processes like finance, supply chain, sales, manufacturing, HR and CRM etc. JDE support implementation and troubleshooting.